A support copilot for digital finance that can't make promises it shouldn't.
Investigates customer complaints against transaction history and returns a structured, routable decision. Rules decide; the model only writes.
- Python
- FastAPI
- Pydantic v2
- OpenRouter
- Gemini 2.5 Flash
- pytest
- Ticket + transactionsIn / outBangla, English or Banglish
- Request validationGuardPydantic v2 schemas
- Reasoning engineCodeMatch, dedupe, route, set severity
- LLM draftingModelAgent summary + customer reply only
- Safety post-processorGuardNo PIN/OTP asks, no refund promises
- Structured decisionIn / outVerdict, department, human-review flag